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Open tap99 with Legal clarity

tap99 Legal explains how account access, phone verification, wallet records and policy requests work before you enter the lobby.

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LEGAL HELP ROUTES

Reach support for Legal requests

A clear support route helps when you need a copy of account data, a correction, or an explanation of an access decision.

Account help Use the account support path for Legal questions about phone verification, access conditions, personal…
Wallet records For DANA, OVO, GoPay, QRIS, bank transfer, or virtual account records, send the reference…
Access questions If you cannot reach the lobby or your account status changes, contact support through…
DATA CARE PRACTICES

Browse tap99 policy safeguards

Legal handling is more than a page of terms; it is the process behind account records, cookies, verification and access decisions.

Data handling

We use account data to create your record, check phone verification, process support requests, and connect a wallet reference to the correct activity. We avoid asking for unrelated details when a Legal request can be answered with the account record already available.

Cookie controls

Cookies and similar session records can keep your account path stable between pages and devices. Clearing them may sign you out or remove saved preferences, but it does not erase records that must remain attached to an account or transaction.

Account security

Phone verification is completed before account access, and support may ask for matching account details before discussing private data. Do not send a wallet PIN or password in a support message; use the account path instead.

Record retention

We retain account, verification, and wallet records for as long as needed for service operation, dispute checks, security, and applicable legal duties. When a record is no longer needed, handling follows our internal retention process.

Request changes

You can ask us to correct an inaccurate name, phone detail, or account record through support. Include the specific field and the reason for the change; we may verify ownership first so another person cannot alter your data.

Policy contact

For a Legal request that does not fit a wallet or login question, use the support route from your account area and label the subject clearly. We will direct it to the team handling access, records, or policy interpretation.

Find answers about tap99 Legal

These Legal answers cover the questions that usually come before account access: local availability, personal data, cookies, wallet references, corrections, and account closure. We keep the wording direct, but the current notice remains the controlling source for your specific account. If your situation is not covered, use the support path with the relevant reference.

tap99 Legal covers account creation, phone verification, access conditions, data handling, cookies, wallet records, support requests, corrections, and retention. It explains our operating process without replacing local rules. Access depends on local law, so check the current notice before opening an account.

Access in Indonesia depends on local law and your location. We do not treat an available login page as permission to use the service. Before phone verification, confirm that access is allowed where you are and follow the current Legal terms shown on the account path.

Phone verification connects account access to the correct customer record and helps us prevent another person from discussing or changing private details. We may use the verified phone when checking a Legal request, wallet reference, or correction request.

DANA and QRIS references may be stored with the related account activity so we can check status, investigate a dispute, and respond to a support request. The record identifies a submitted payment route; it does not change the access conditions set by local law.

Yes. Send a correction request through the account support path, identify the field that is wrong, and explain the requested change. We may confirm phone ownership or ask for matching account details before editing a record.

We keep account, verification, security, and wallet records for the period needed to operate the account, resolve disputes, protect records, and meet applicable legal duties. The exact period can differ by record type and is handled under our retention process.

Use the support route inside your account and state that the request concerns Legal, data, access, or retention. Include only the details needed to identify the matter. For wallet questions, add the relevant DANA, OVO, GoPay, QRIS, or transfer reference.

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